Frequently Asked Questions

Promo codes must be entered at checkout.
After an order is placed, they can’t be applied retroactively.
No workaround on that one.

Yes—orders of $99.99 or more shipped within the U.S. qualify for free shipping.
The subtotal before taxes is what counts, and it’s shown at checkout.
If you reach it, shipping’s free. If not, it isn’t.

Products marked down by 30% or more are final sale.
No returns or exchanges apply.
You’ll see it stated before completing your purchase.

In some cases.
Contact us using the contact form and include your order number.
We’ll take a look. Case by case.

Refer to the size chart on the product page.
If you’re between sizes, consider socks or liners.
Tight on paper usually means tight on foot.

Most of our boots run true to size.
Fit can vary depending on the model.
When unsure, stick to the size chart.

Some styles are available in wide widths.
Half sizes are generally not available.
Check the product page for fit details.

Yes. Liners reduce interior space, especially with thick socks.
Sizing up can help if you plan to use them.
It depends on the model, but it’s common.

You can track your order using the link in your shipping confirmation email.
If tracking hasn’t updated yet, that’s not unusual.
If there’s still no movement after a few business days, reach out.

The confirmation email is sent to the email address used at checkout.
Check your spam folder first.
If it’s still not there, contact us using the form and that same email address.

Check nearby areas and with neighbours first.
If it’s still missing, contact us with your order number.
We’ll take it from there.

If the order hasn’t shipped yet, possibly.
Once it ships, it can’t be changed.
Contact us quickly using the form.

Within the United States, us.kamik.com ships standard ground orders via UPS.
Shipping is free on orders over $99.99, excluding Alaska, Hawaii, Puerto Rico, and U.S. territories.
For orders below this amount, standard shipping fees apply and are shown at checkout.
Our U.S. site ships only within the 48 contiguous states and to physical addresses.
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.
For full details, please visit our Shipping & Delivery Policy or reach out through our Contact Us form if you need assistance.

Clean with lukewarm water on a regular basis.
For fabric boots, you can use a mild soap.
Let them air dry and keep them away from direct heat.

No.
Boots and liners should not be machine washed.
Heat and agitation can cause damage.
Clean by hand only.

Rinse away dirt and salt with lukewarm water.
For fabric boots, use a mild, pH‑balanced soap if needed.
Remove liners when possible and allow boots to air dry completely.

Air dry at room temperature, away from heat sources.
Removing liners helps speed things up safely.

For repairs, we recommend taking them to a cobbler.
DIY repairs, adhesives, or alterations can damage the product and may void the warranty.
When it needs fixing, a cobbler is the right call.

We do not recommend using waterproofing sprays, chemical treatments, or coatings.
They can damage the materials and impact product performance.
Using them may also void the warranty.

The recycling program is available for select eligible products.
Requests are submitted through the recycling form, along with basic information and photos.
If approved, a credit may be provided.
Each request is reviewed on a case‑by‑case basis.

Yes, for certain models.
Availability depends on the product.

If your boot is designed to accommodate a removable liner or insole, replacement options may be available.
If it’s not shown online and the liner is removable, please reach out using the contact form with your boot model.

Some replacement parts may be available, depending on the product.
If it’s not shown online, contact us using the contact form with your boot model.

Contact us using the return and warranty form and include clear photos of the product along with your proof of purchase.
We’ll review the claim and follow up with next steps.

A manufacturing defect involves materials or workmanship.
Normal wear is caused by regular use or conditions over time.
If there’s a gray area, we review it individually.

The warranty covers one (1) year from the purchase date.
It applies to manufacturing defects.
Using waterproofing sprays, chemical treatments, or non‑approved products may damage materials and void the warranty.
For full terms, refer to the warranty policy.

Proof of purchase is typically required.
Without it, we may not be able to process the claim.

Returns are accepted within 30 days of delivery.
Items must be unworn, clean, and in original packaging.
Final sale items (30% or more) are excluded.

Begin your return using the return form, with the same email address used when placing the order.
After the item is received and processed, the refund is issued to the original form of payment.
The delay is generally 3 to 5 business days.