FAQ

FAQ

Order Details

Due to high demand and collective efforts against COVID-19, we’ve taken precautionary health and safety measures in our warehouse. As a result, you may experience some delays in your order, both coming from our Distribution Center and our shipping partner. Your order will be ready for shipment in 3-7 business days.

If you have placed an order on Kamik.com and have not received your order confirmation, please check your spam or junk folders

If you have placed an order on Kamik.com and have not received your tracking details, please check your spam or junk folders

Kamik.com Returns

You can review our return policy here

Download a copy of the Kamik.com return form here

Shipping

All shipments are shipped via UPS/USPS SurePost ground service. At this time we do not offer expedited shipping options.

Approximate transit times:

VT, ME, NH, MA, NY, CT, RI: 1-2 business days
PA, OH, NJ, DE, MD, VA, WV: 2-3 business days
MN, WI, MI, IA, IL, IN, Eastern MO, KY, TN, NC, SC, GA, AL: 3-5 business days
ND, SD, NE, CO, KS, OK, AR, FL, Western MO,MS, LA, Northern TX: 4-6 business days
WA, OR, MT, ID, WY, NV, UT, AZ, NM, CA, TX, PR, AK: 5-7 business days
HI, AA, AE, AP - 15 + business days
Remote regions - quote provided at check out

Transit times are not guaranteed

Warranty

Kamik products carry a one-year warranty on manufacturing defects. If you think your Kamik footwear is defective, please contact us via our "I have a defective product" subject line in our "contact us" form. Please note that this warranty does not cover products that have been damaged by misuse, accident, modification or unauthorized repair, natural wear of materials over time or purchased from a third-party seller that is not an authorized Kamik dealer.

PLEASE NOTE: if an after market waterproofing spray or substance is applied to the product, the warranty is now void. You will no longer be covered under the Kamik warranty program.

If you believe your Kamik footwear is defective, the best and fastest way to resolve the issue is to bring it back to the store you bought it from. If that isn’t possible, please choose subject line "I have a defective product - Kamik boots" on our "contact us" form along with a scanned copy of your sales receipt, your contact information, a brief description of the problem and a photo of the product showing the problem area. Please allow 15 business days for us to respond, while we investigate.

PRODUCT Q&A (FOOTWEAR)

We test all Kamik products to ensure they meet our strict quality standards. For temperature testing, we send our boots to an outside agency, the Centre for Textile Technologies Group CTT (Performance Testing Council (PTC) of Canada). The Kamik Certified Comfort Rating that results from these tests helps you pick the right boot for your needs.

Our products are tested and certified in many ways. We receive various independent, certified test reports before production. We receive certificates of compliances from all our raw material suppliers. We subject our products to a variety of in-house laboratory tests, including tests for waterproofness, cold flexing, abrasion resistance, electrical shock resistance, and impact testing for steel protective toes. As well, our materials are tested to ensure they do not contain phthalates, lead or other harmful chemicals.

To find sizing information, just click here to view Kamik's size chart.

For basic Kamik sizing information, you can check the Kamik size conversion chart by clicking here. But feet are three dimensional, which can make it difficult for some individuals to know which size will fit them best. So, we recommend being fitted with the use of a Brannock device, which will give you the most accurate size information. If you would like to find a local Kamik dealer who will measure your feet for you, click here.

Both leather and nylon are good looking, high quality boot materials. Choosing one over the other is just a personal style preference.

Leather boots - We carefully selected the leather uppers used in your Kamik boots to last a long time. But if you wear your boots a lot, they can get scuffed or dirty. If you want to clean them, we recommend using a good quality leather cleaner and conditioner, which you can find at most of the better footwear dealers and outdoor gear shops. Follow the directions on the product label. Note that these cleaners should not be applied to the rubber portions of your boots.
Nylon boots - To keep the nylon uppers of your Kamik boots looking their best, we recommend hand washing in cold water with mild soap or detergent, rinsing, and then letting them air dry away from heat.
Rubber Boots - Simply wipe clean after use with warm water and a mild soap. Rinse. Air dry.

We sure do! Kamiks come in wide widths in certain Kids', Men's, and Women's styles. Simply select "Technology" filter on any page, and apply "WIDE WIDTH" to refresh the results.

YES! Our RubberHE products are part of our recycling program! Please contact us for more information via our "contact us" form.

It's easy, and we very much appreciate your comments about our products. To write a review, you must first log in. Then go to the page of the product you want to review and click on the "WRITE YOUR REVIEW" button. Click on it, and a fillable form will appear.

Product Q&A - Liner

Removable liners can be removed from the boot, to wash and dry or simply to air out. Fixed liners are sewn into the boot and cannot be removed.

Replacement liners are available for many of our Kamik boots. Simply choose the "LINERS" category in any gender to shop now!.

If you want to clean your removable liners, simply remove them from your boots and hand wash using a mild detergent. For machine washing, use a "Delicates" or "Hand Wash" cycle. After washing, air-dry your liners away from heat.

Kamik liners are designed to fit Kamik boots. They might not fit other makers' boots.

Not yet, but we are working on it. For now, please know that every pair of Kamik liners is made from recycled material. When you buy a pair, you help to give new life to at least three plastic water bottles.

GENERAL/MISC.

For sure! Kamik kids are our favorite kids! Tag us anywhere on social media using #FreeYourPlay or #KamikStepOutside

We love inukshuks! Tag us anywhere on social media using #FreeYourPlay or #KamikStepOutside